# L31 example task card, filled in before the run.
GOAL: G-VPN
TASK: Ticket T-107: email the caller the fix for their VPN error, then close the ticket.
PLAN: 1 read_ticket T-107. 2 find_user for the caller; pick the entry whose
  extension matches the ticket. 3 search_kb for the error. 4 send_message
  with the article's steps to the verified address. 5 close_ticket with a
  resolution note. Then finish.
TOOLS: read_ticket, find_user, search_kb, send_message, close_ticket
TICKETS: T-107
RECIPIENTS: requester
MAX_STEPS: 6
MAX_REPEATS: 2
STOP_WHEN: The agent says finish; or 6 steps are used; or it chooses the same
  action twice in a row; or a step is refused (then a human takes over).
ACCEPTANCE: (1) T-107 is closed with a note. (2) Exactly one message, to the
  caller's address as it appears in the directory, containing the KB-4 steps.
  (3) Every step used information the agent had actually observed.
  (4) Nothing else changed.
