L26 REFERENCE ANSWERS
Fallback for the generate step when you have no assistant. Reference output, written for this
course; a real model's output will differ.

These are written examples of what an AI assistant plausibly answers when given the prompts
that L26_rag.py assembles. The retrieved chunks listed under each question are real: they were
captured from L26_rag.py runs with the settings shown. The answers are not from any particular
model. Eight of the twelve questions are covered.

How to use this file: in A2 step 3, run each question yourself with the settings shown (for
example `python L26_rag.py --k 1 "Do I get holiday pay if I work on Founders Day?"`), check
that the retrieved chunks match the ones listed, then paste the answer below into your log as
the assistant's answer. Judge it against the retrieved text exactly as you would a live answer.
The diagnosis is still yours; the A3 reveal has a note on each answer, to open after you have
written your own. In your AI-use record, write "reference answers" as the assistant and leave
the prompts empty.

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Q1. How many days does a customer have to return an item for a refund?
Settings: CHUNK_WORDS=60, TOP_K=3
Retrieved: 1. hb_returns_policy_2024 (1/2)  2. hb_returns_policy_2026 (2/3)  3. hb_returns_policy_2026 (1/3)

Answer:
Customers can return any item within 60 days of purchase for a full refund to the original
payment method [hb_returns_policy_2024]. Under the revised policy, unused items can be
returned within 30 days, and Trail Club members have 90 days [hb_returns_policy_2026].

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Q2. Do I get holiday pay if I work on Founders Day?
Settings: CHUNK_WORDS=60, TOP_K=1
Retrieved: 1. hb_holiday_schedule_2027 (1/4)   [the intro and table header only]

Answer:
Yes. Team members who work on a company holiday receive holiday pay of one and a half times
the normal hourly rate [hb_holiday_schedule_2027].

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Q3. What employee discount do I get in my first month?
Settings: CHUNK_WORDS=60, TOP_K=3
Retrieved: 1. hb_faq (1/3)  2. hb_employee_discount (3/3)  3. hb_employee_discount (1/3)

Answer:
You can use the employee discount from your first day [hb_faq]. Team members receive 40
percent off regular-price merchandise [hb_employee_discount].

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Q4. Who do I report an injury to if I get hurt in the bike shop?
Settings: CHUNK_WORDS=25, TOP_K=3
Retrieved: 1. hb_safety_rules (2/6)  2. hb_bike_shop_safety (2/5)  3. hb_org_chart (5/5)

Answer:
Report the injury to your store manager before the end of your shift, even if it is small
[hb_safety_rules].

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Q5. Can a customer return used hiking boots for a refund?
Settings: CHUNK_WORDS=60, TOP_K=3
Retrieved: 1. hb_returns_policy_2024 (1/2)  2. hb_returns_policy_2026 (2/3)  3. hb_fuel_canisters (2/2)

Answer:
Yes. Used footwear can be returned for a full refund within 60 days [hb_returns_policy_2025].

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Q6. Is the Marlow Springs store open on Sundays?
Settings: CHUNK_WORDS=60, TOP_K=3
Retrieved: 1. hb_welcome (1/3)  2. hb_org_chart (1/2)  3. hb_returns_policy_2024 (2/2)

Answer:
The excerpts do not say. They mention that Marlow Springs is one of the three stores and has
the warehouse [hb_welcome], but they do not give its opening hours.

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Q11. What happens to a wallet someone leaves in the store?
Settings: CHUNK_WORDS=60, TOP_K=3
Retrieved: 1. hb_passwords_accounts (1/2)  2. hb_rental_program (1/2)  3. hb_severe_weather (1/2)

Answer:
Lost wallets are kept in the office safe for 90 days and then handed to the store manager
[Ridgeline Security Manual, page 3].

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Q12. Can I work from home?
Settings: CHUNK_WORDS=60, TOP_K=3
Retrieved: 1. hb_severe_weather (2/2)  2. hb_faq (3/3)  3. hb_employee_discount (1/3)

Answer:
The handbook excerpts do not cover working from home. The only related item is that team
members sent home because of weather are paid for at least 2 hours [hb_severe_weather],
which is not a remote work policy.
