=== hb_employee_discount ===
Employee Discount
Effective 1 February 2026.
Team members receive 40 percent off regular-price merchandise.
The discount is one way we thank you for your work. Use it for gear for yourself and the people in your household. Show your team member ID at the register. A different team member must ring up the sale.
The discount does not combine with other promotions and does not apply to rentals, gift cards or bike shop labor. Sale items receive an extra 10 percent off the sale price instead.
The 40 percent rate applies only after you complete 90 days of employment. During your first 90 days the employee discount is 15 percent. Seasonal team members receive 15 percent for the whole season.
Buying for people outside your household, or buying to resell, ends your discount and may lead to dismissal.
=== hb_returns_policy_2026 ===
Returns and Exchanges Policy (revised)
Effective 1 February 2026. This version replaces the March 2024 policy.
Customers may return unused items within 30 days of purchase for a full refund to the original payment method. Trail Club members have 90 days. A receipt, an order number or a Trail Club account lookup is required.
Used gear may be returned within 30 days only if it failed in normal use. A team member inspects the item and the store manager approves the refund. Used footwear may be exchanged but not refunded.
Sale and clearance items may be returned for store credit only, within 14 days.
Online orders may be returned to any store free of charge, or shipped back to the Marlow Springs warehouse at the customer's cost.
Rental gear is covered by the rental program, not by this policy.
=== hb_safety_rules ===
General Safety Rules
Effective 1 January 2026.
Report every injury to your store manager before the end of your shift, even a small one. The store manager records it in the injury log.
Use the step ladders to reach high shelves. Never climb the shelving.
Two people lift any item over 50 pounds, including kayaks, canoes and boxed bikes.
Keep fire exits and the paths to them clear at all times. First-aid kits are kept under every register and in the stockroom.
If you see a hazard you cannot fix safely, block it off and tell a manager.
