L24 REFERENCE RUN: ASKING ABOUT AN ORGANIZATION THE MODEL HAS NEVER SEEN
Fallback for A2 and A3 when you have no assistant. Reference output, written for this
course; a real model's output will differ.

These are written examples of what an AI chat assistant plausibly returns to the six
questions in A2 and the A3 worksheet (L24_three_circles.txt). They are not from any
particular model. Ridgeline Outfitters is invented, so no model was trained on its handbook.

How to use this file: for each question, write the CIRCLE and your PREDICTION on the
worksheet FIRST. Only then read the response below, copy its first two sentences into
ANSWER, and fill in OBSERVED. The true answers are in the A3 reveal, not here. In your
AI-use record, write "reference run" as the assistant and leave the prompts empty.

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A2, PROMPT 1 (new chat, no context)
I work at Ridgeline Outfitters. Who is the store manager at our Pinecrest store?

RESPONSE
I don't have access to Ridgeline Outfitters' internal staff directory, so I can't tell you
who manages the Pinecrest store. You could check your company's intranet or org chart, or
ask a colleague or the operations office.

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A2, PROMPT 2 and WORKSHEET Q1 (new chat, no context)
I work at Ridgeline Outfitters. How many days do Trail Club members have to return an item?

RESPONSE
At Ridgeline Outfitters, Trail Club members typically enjoy an extended return window of
60 days on most purchases, compared with 30 days for non-members. Items should be in new or
gently used condition with original tags, and a receipt or membership lookup is required.
Some exclusions may apply, such as clearance items and opened consumables. I'd recommend
confirming with your store manager, since policies can change.

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WORKSHEET Q2 (new chat, no context)
In general, why do shops set a time limit on returns?

RESPONSE
Shops set a time limit on returns for a few practical reasons. First, it limits the shop's
financial exposure: an item returned months later may be out of season, discontinued or
worth far less, so it is harder to resell. Second, it reduces abuse, such as buying an item
for one occasion and returning it afterwards. Third, it keeps accounting and inventory
predictable, because the shop knows when a sale is final. Fourth, a clear window is easier
for staff to apply consistently and for customers to understand. Most retailers settle on
somewhere between 14 and 90 days, often with a longer window for loyalty members.

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WORKSHEET Q3 (new chat; the whole of L24_policy_excerpt.txt pasted first)
[text of L24_policy_excerpt.txt pasted here]
Using only the policy above, can a customer get a refund on used hiking boots?

RESPONSE
No. According to the policy, used footwear may be exchanged but not refunded. Used gear in
general can be returned within 30 days only if it failed in normal use, after a team member
inspects it and the store manager approves the refund, but the policy makes a specific
exception for footwear: exchange only.

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WORKSHEET Q4 (new chat, no context)
Is the Ridgeline Outfitters store in Marlow Springs open today?

RESPONSE
Most outdoor retailers like Ridgeline are open seven days a week, usually from around 9 or 10
in the morning until 8 or 9 in the evening, with shorter hours on Sundays. If today is a
holiday, hours may be reduced. I'd suggest checking the store's website or calling ahead.

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WORKSHEET Q5 (new chat, no context)
What employee discount does a new Ridgeline Outfitters team member get in their first month?

RESPONSE
New Ridgeline Outfitters team members typically receive the standard employee discount of
40 percent off regular-price merchandise from their first day. The discount usually applies
to in-store purchases for personal use and excludes sale items, gift cards and rentals.
Your onboarding paperwork or store manager can confirm the exact figure for your location.
