Returns and Exchanges Policy (revised)
Effective 1 February 2026. This version replaces the March 2024 policy.
Customers may return unused items within 30 days of purchase for a full refund to the original payment method. Trail Club members have 90 days. A receipt, an order number or a Trail Club account lookup is required.
Used gear may be returned within 30 days only if it failed in normal use. A team member inspects the item and the store manager approves the refund. Used footwear may be exchanged but not refunded.
Sale and clearance items may be returned for store credit only, within 14 days.
Online orders may be returned to any store free of charge, or shipped back to the Marlow Springs warehouse at the customer's cost.
Rental gear is covered by the rental program, not by this policy.
